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Frequently Asked Questions

Delivery time?
weekdays, we will deliver the goods within 24 hours.

How long does delivery take?
Free shipping takes 3 to 10 business days. Expedited express takes 2 to 8 business days.

What countries do you ship to?
US only.

How much does the shipping cost
Standard & Heavy goods shipping are both free. Expedited express costs $5.

How will my delivery be shipped?
Amazon functions as our logistics partner to ship out VEKKIA products. They will choose the carrier that they think works best for our customers. Sometimes our products are shipped through our cooperative warehouse.

I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.

What do I need to do when I received a different product than what I ordered?
Please contact customer support at vekkia_official@outlook.com.

Can I purchase charger for this reader lamp?
Of course, you can. Just make sure the adapter is in 5V. You can also charge it with other charging USB device

Is the pillow’s cover removable?
Our velvety soft pillow covers are removable and machine washable that can easily be spot cleaned with a damp cloth quick cleanup of spills and stains.

How to recharge?
Connected to the adapter via usb, the ac can be converted to direct current. so you need an input voltage of 110v to 240v and the output voltage is 5v adapter that comes with the reading lights. also you can connect with the computer or power bank.

What type of usb cable, is it type-c?
No,it is a standard Micro-USB cable. Our book lights / neck lights are all using micro-USB cable.

How many Lumens?
The reading light has three modes.The lumens of floodlight is 10 lumens(1 LED), The lumens of spotlight is 19 lumens(1 LED),The lumens of spotlight and floodlight is 28 lumens(3 LED),The lumens of spotlight and floodlight is 39 lumens(4 LED)

How long does a fully charged battery last? 
Takes only 2-3 hours to get fully charged and can last up to 6 hours with high brightness, 20 hours with normal brightness and 50 hours with lowest brightness.

Is the light waterproof?
The manufacturing process of the neck lamp is rigorous, and the humidity of the sweat is completely affordable, but we do not recommend to throw the neck hug lamp into the water to verify whether it is waterproof.

Explanatory Document

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